HEALTHCHECKS

Station Status

In the POSA DOCTOR App, Station status healthcheck ensures that registered workstations are properly connected to the network. To view the Station statuses, go to the healthcheck dashboard from the menu and click on Station status. On this screen, you will see details about both Active and Inactive stations along with store information.

You can manually run the healthcheck by clicking the Run Healthcheck Now button. To schedule the healthcheck, click the settings icon and set your preferred time for it to run. From the same popup, you can also enable or disable healthcheck as needed. To view the Station Status history, simply click the Plus icon.

Drawer Session Status

In the POSA Doctor App, Drawer session status healthcheck displays the status of Reconciled, Closed, Active, counted drawers, and their counts, ensuring the app’s data matches the server for accurate system monitoring.

To check the Drawer session status healthcheck, go to the healthcheck dashboard from the menu and click on Drawer session status, where you will also see the last run date and time of healthcheck. On this screen, you will find pre-selected filters. To view the specific filter details simply select the desired filter.

You can manually run Drawer session status healthcheck by clicking the Run Healthcheck Now button. To schedule it, click the settings icon and choose your preferred time for it to run. On the same popup if user wants POSA Doctor to fix the issue they can select Yes and Submit. You can also enable or disable healthcheck from the same popup as needed. To view the healthcheck history, click on the Plus icon.

SQL DB Backup Status

A SQL database backup creates a copy of data to protect against loss, enabling recovery in case of system failures or corruption. Regular backups ensure data integrity and business continuity by optimizing the data and table reindexing for quicker results on query performance (lookups).

This healthcheck shows the status of latest database backups.

To check the status, navigate to the healthcheck dashboard and select “SQL DB Backup.” This screen provides information on whether the database backup is running on the server, including the backup path, last run time, and next run time. Also, it shows the last health check date and time and details about the database backup files. To manually see the status of the healthcheck, the user can click on the “Run Healthcheck Now” button. Users can reconfigure the backup from the healthcheck schedule pop-up by clicking on the settings icon. From the same pop-up they enable or disable the healthcheck. To view the healthcheck history, simply click the Plus icon.

Counterpoint Errors

Counterpoint errors in retail affect inventory accuracy, sales, and customer satisfaction as errors can lead to stock discrepancies, missed sales, and poor customer experiences, such as delays or mispricing. Resolving them ensures smooth operations, accurate data, and better customer experiences, while preventing lost revenue and stock issues. 

This health check provides an overview of error statuses across all counterpoint categories, including point-of-sale, inventory, purchasing, and customer, while providing detailed information to help users understand the errors. 

To check the status of Counterpoint errors, go to the Healthcheck dashboard and click on “Counterpoint Errors.” This screen displays all categories with errors from the past three months along with the last run date and time. Click the “+” icon to view error details. For resolution steps, click “How to Resolve,” which redirects users to posadoctor.com. You can also manually run the health check by clicking “Run Healthcheck Now,” and the run date and time will update each time the health check is performed. To schedule the Counterpoint Calendar Status, click the setting icon and set a convenient time for it to run. You can also enable or disable healthcheck directly from the same pop-up menu. To view the Counterpoint errors history, simply click the Plus icon. 

Failed Offline Package Status

An “offline failed package” in Counterpoint is a batch of data that fails to sync with the server when offline, often due to connection issues or data corruption. This can lead to discrepancies in transactions and inventory.  

This healthcheck reports the status of documents from the server that are processed completely or in the error or failed folders which is crucial for effective retail management and operational success. 

To view the status of the documents, from the healthcheck dashboard select the “Failed offline package status”. This screen shows the status of documents, error packages and their occurrence time. It also displays the last run date and time of the healthcheck. To automate the fix issue, the users can do so by clicking on the settings icon and clicking on “Yes” and submit from the healthcheck schedule pop-up. The users can also set the frequency of the healthcheck and can also choose to enable or disable it. To view the healthcheck history, simply click the Plus icon.

Offline Processing Status

The Offline Processing Status refers to the system’s state when transactions are being processed without an active connection to the main server or database.  

In the POSA DOCTOR app it displays the status of offline package processing, including the threshold time for which the packages have remained unprocessed. It moves the documents / packages from the error and failed folder to the inbox folder.  

To view Offline processing status, go to the healthcheck dashboard from the menu and click on Offline processing status, where you will see the last run date and time of healthcheck and packages name with their occurred time.  You can manually run the Offline processing status healthcheck by clicking the Run Healthcheck Now button. To automate the fix issue, the users can do so by clicking on the settings icon and clicking on “Yes” and submit from the healthcheck schedule pop-up. The users can also set the frequency and Threshold Time of the healthcheck and can also choose to enable or disable it. To view the healthcheck history, simply click the Plus icon.  

Offline Register Clean Up

Offline Register Cleanup in Counterpoint removes outdated transaction data from the offline register to enhance system performance, reduce data load, and improve accuracy in reports.  

This healthcheck shows all the posted transactions that should be cleared from the offline database, crucial for enhancing system performance, maintaining data integrity, freeing up disk space, ensuring compliance, and improving user experience. 

From the healthcheck dashboard click on the offline register cleanup to navigate to the offline register cleanup screen. On this screen user can see the status of the documents whether posted, synchronized or current for each offline register. They can also see the last run time and date. To see the status in real-time they can run the healthcheck by clicking on the “Run Healthcheck Now”. To schedule it, click the settings icon and choose your preferred time for it to run. On the same popup if user wants POSA doctor to fix the issue they can select yes and submit. You can also enable or disable healthcheck from the same popup as needed. To view the healthcheck history, click on the Plus icon. 

Offline Customer Sync

Offline Customer Sync ensures that all customers for each ticket from an offline instance/register are on file on the Counterpoint server. 

In the POSA Doctor App, Offline customer sync verifies that all customer data from the offline database has been successfully uploaded to the server and is current. 

To view customer record information, go to the healthcheck dashboard from the menu and click on Offline customer sync, where you will also see the last run date and time of healthcheck. You can manually run Offline customer sync healthcheck by clicking the Run Healthcheck Now button. To schedule it, click the settings icon and choose your preferred time for it to run. On the same popup if user wants POSA doctor to fix the issue they can select yes and submit. You can also enable or disable healthcheck from the same popup as needed. To view the healthcheck history, click on the Plus icon. 

CounterPoint Services Status

NCR Radiant Service, a key part of NCR’s retail solutions, This service contributes lots of functionality and would be recommended for this service to be running. It allows communication for (Counterpoint zooms, lookups, POS receipts and many SQL triggers and offline communication for NCR Counterpoint) 

Counterpoint service status healthcheck lets you know whether the Radiant counterpoint service is actively running on your server.  

To check status, select the “Counterpoint service status” from the healthcheck dashboard and click on the “Run Healthcheck Now” button. Green indicates that the service is running, while red means the service is not running.  

To avoid the hassle of manually starting the service, hit the setting button next to the healthcheck run button, on the healthcheck schedule pop-up, set Fix issues to “Yes” and click “Submit”. You can also schedule, disable or enable the healthcheck from the same pop-up. To view the Counterpoint service status history, simply click the Plus icon. 

Secure Pay

SecurePay is a payment processing service that ensures safe and secure credit card transactions. It’s important for data protection, fraud prevention, and compliance. If SecurePay isn’t running, transactions fail, leading to lost sales, customer frustration, and increased security risks.  

In the POSA DOCTOR app, you can easily monitor the network connection status to the secure payment gateway. 

To view the network connection status, go to the healthcheck dashboard from the menu and click on Secure pay where you will also see the last run date and time of healthcheck. You can manually run Secure Pay healthcheck by clicking the Run Healthcheck Now button. To set the frequency, click the settings icon and choose your preferred time and submit. You can also enable or disable healthcheck from the same popup as needed. To view the healthcheck history, simply click the Plus icon. 

CounterPoint Calendar Status

The NCR calendar must be current to ensure accurate transactions and reporting. An outdated calendar can cause errors, disrupt processes, and affect business operations.  

The POSA DOCTOR app simplifies managing your company’s calendar. With the Counterpoint Calendar Status, you can easily check important details.  

To view the calendar, go to the healthcheck dashboard and select Counterpoint Calendar Status. This screen provides a quick overview of key information, such as the calendar’s begin date and end date. If the calendar is outdated, it provides users with instructions on how to update it. To schedule the Counterpoint Calendar Status, click the setting icon and set a convenient time for it to run. You can also enable or disable healthcheck directly from the same pop-up menu. To view the counterpoint calendar status history, simply click the Plus icon. 

Multiple CP Instances Running

Running multiple NCR Counterpoint instances can cause data conflicts, inconsistent inventory, slower performance, and higher risks of crashes and license violations, disrupting retail operations.  

In the POSA DOCTOR app, Multiple CP instances monitor the number of Counterpoint instances running for various users.  

To view the CP instances, go to the healthcheck dashboard and click on Multiple CP instances. You can manually run the healthcheck by clicking the Run Healthcheck now button. To schedule healthcheck, click the setting icon and set your preferred time for it to run. Additionally, you can enable or disable this healthcheck from the same popup. To view the Multiple CP Instances history, simply click the Plus icon.

Disk Space Utilization Status

Disk space utilization refers to the amount of storage used on a device. Monitoring it is crucial for system performance and preventing crashes. 

The POSA DOCTOR app displays the status of the utilized disk space on your drive and notifies you when the threshold limit is reached. 

To view Disk Space Utilization Status, go to the healthcheck dashboard from the menu and click on Disk Space Utilization Status, where you can also see the last run date and time of healthcheck. You can manually run Disk Space Utilization Status healthcheck by clicking the Run healthcheck Now button. On the settings icon pop-up, you can schedule the run time, set threshold limit and submit. You can also enable or disable the healthcheck from the same pop-up. To view the healthcheck history, simply click the Plus icon to see how much disk space was utilized over a day, week, or month in the form of graph. 

Memory Utilization Status

Memory utilization tracks RAM usage to ensure optimal server performance. Monitoring prevents slowdowns, helps troubleshoot issues, and ensures efficient transaction processing during retail operations.  

This healthcheck monitors the processes which consume the most memory and CPU. 

To view the status, from the healthcheck dashboard, select the “Memory utilization status”. This screen displays the top 5 memory consuming processes and the top 5 performing CPU consuming processes along with the total memory usage and the memory available to be used to ensure the server has enough memory for better performance. It also displays the last run date and time of the healthcheck. You can manually run Memory Utilization Status healthcheck by clicking the Run healthcheck Now button. From the settings icon pop-up, you can set frequency and also enable or disable the healthcheck. To view the healthcheck history, simply click the Plus icon to see how much memory was utilized over a day, week, or month in the form of graph. 

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