FREQUENTLY ASKED QUESTIONS [FAQs]
How do I sign up for POSA Doctor?

To signup click on the “Free Trial” from the login screen after you download and install the app on your device.

Is the signup process free?

Yes, signing up is free, and you can opt for a 30-day free trial. However, payment is required after the free trial period expires.

Do I need to enter payment information during signup?

You do not have to make any payment for the free trial.

Do I need to install any software during the signup process?

After signup, you may be prompted to download or install the installer to integrate with your NCR counterpoint.

What happens if I enter incorrect information during signup?

You may have to sign up again with the correct information. If there’s still an issue, you can use the "Contact us" feature to submit your query.

How do I reset my password if I forget it during signup?

If you forget your password, click the "Forgot Password" link on the login screen. You will be prompted to enter your email address to receive instructions on resetting your password.

Is my data secure during the signup process?

Yes, the signup process uses encryption to secure your data.

What if I need help during the signup process?

If you need assistance, you can use our "Contact us" feature to submit your query or visit our website for the video tutorial.

What happens after I sign up?

After signing up, you will receive a confirmation email with a free trial begin date, end date, number of licenses, and license key. You will have to log into the app and start the configuration process.

Is POSA Doctor compatible with NCR Counterpoint?

Yes, the system is designed to integrate with NCR Counterpoint.

How do I set up POSA Doctor with NCR Counterpoint?

To set up, install the installer on the server by clicking on the link given in the email after the company details are filled in by the user.

Do I need technical expertise to set up the integration with NCR Counterpoint?

The setup process is user-friendly and usually does not require deep technical expertise. However, if you encounter issues, you can use the "Contact us" feature to submit your query or visit our website for video tutorials.

Do I need to install additional software to integrate with NCR Counterpoint?

Download and install the installer as instructed during the setup process.

Does POSA Doctor support multi-store NCR Counterpoint setups?

Yes, the system supports multi-store setups, allowing you to monitor and manage data across multiple locations from a single dashboard.

Can I connect multiple NCR Counterpoint terminals to the monitoring system?

Yes, the system supports multi-store setups, allowing you to monitor and manage data across multiple locations from a single dashboard.

Is real-time monitoring available with NCR Counterpoint integration?

Yes, for real-time monitoring the users can manually run the healthcheck .

How often is data synced between NCR Counterpoint and the POSA Doctor?

Data is typically synced on the default schedule of every 15 minutes. You can adjust the sync frequency in the settings.

What happens if NCR Counterpoint goes offline? Will data still be collected?

If NCR Counterpoint goes offline, data collection may pause temporarily. However, once the system is back online, the POSA Doctor app will sync and update any missed transactions.

What should I do if the data from NCR Counterpoint isn’t syncing correctly?

Verify that your credentials are correctly entered and check for network connectivity issues. If the problem persists, you can use the “Contact us” feature to submit your query.

How do I troubleshoot integration issues with NCR Counterpoint?

Common troubleshooting steps include:

  • Verifying internet connectivity.
  • Contacting technical support for NCR Counterpoint or the POSA Doctor if issues persist.

    • Can I get customer support for NCR Counterpoint integration?

    Yes, you can use the “Contact us” feature for integration issues. You can also refer to the document that guides the users for installation or refer to the user manual or video tutorials for help.

    How secure is the data transferred between NCR Counterpoint and the POSA Doctor?

    The integration uses encrypted data transmission, ensuring that sensitive business and customer data are protected during transfer between NCR Counterpoint and the POSA Doctor app.

    What information can I see on the HealthCheck dashboard?

    The dashboard displays the status of all HealthChecks, including:

  • Current status (Error, current, disabled)
  • Last run date and time
  • Previously run modules by selecting a specific date

    • How do I view the last run date and time for a healthcheck?

    The dashboard shows the last run date and time for all the healthchecks.

    How do I interpret the data from previously run healthcheck?

    When you select a past date, the dashboard will display the historical data for each healthcheck, which you can analyze by comparing it with current or other historical data for trends and insights.

    Can I see healthcheck run times on a per-store or location basis?

    No, the data displayed on the dashboard is the consolidated one.

    Can I see the status of all module monitors in real time?

    The dashboard shows the status of all the healthchecks for its scheduled time as well as the ones run manually.

    How often are Healthchecks updated on the dashboard?

    The healthchecks are updated as per their scheduled time and based on the frequency set in the system.

    Can I set different refresh intervals for different healthcheck?

    For some healthchecks you can configure the frequency / intervals.

    How do I change the date to view previously run modules?

    On the dashboard, use the calendar option to select a different date. The dashboard will route the user to that healthcheck screen where the user can select the date of the run date to view the status from history.

    Is it possible to manually run a healthcheck from the dashboard?

    To manually run the healthcheck, select the desired healthcheck, and click on the “Run Healthcheck Now” button.

    What do the different colors of healthchecks mean?

  • Green: The module has run successfully with no issues.
  • Grey: The healthcheck is not scheduled.
  • Blue: Shows information about drawer status
  • Amber: Uncertain about the status of the document processing.
  • Red: There are issues in that healthcheck.

    • How do I know if a healthcheck has failed to run?

    The dashboard will display an error status or a notification if a scheduled healthcheck has failed to run. You can also set up alerts to notify you immediately.

    What should I do if any healthcheck shows an error status?

    Click on the error status for more detailed information about the issue. The app can fix the issues for certain heathchecks if fix issue option is enabled.

    How do I access reports?

    To access the report, navigate to the Reports dashboard from either the home screen or side drawer, where you can select the type of report you need to view.

    What types of reports can I generate using POSA Doctor?

    You can generate various reports, including:

  • Low inventory
  • Qty on hand vs Qty Available
  • Sales report.

    • Can I generate reports for multiple stores?

    Yes, if your business has multiple locations, the system can generate consolidated reports that provide data across all stores.

    Can I customize the reports?

    You can filter data by date, day, MTD or YTD.

    What information is included in a sales report?

    A sales report typically includes:

  • Sales by Store
  • Sales by Sales Representative
  • Sales Pay Code
  • Sales by Item
  • Sales by Category

    • How can I use reports to forecast sales and inventory needs?

    By analyzing the current and last year’s sales trends and inventory turnover rates, you can forecast sales and inventory needs, improving purchasing decisions and minimizing stockouts or overstock.

    How do I reach the healthcheck dashboard?

    You can reach the healthcheck dashboard either from the home screen or you can click on the “Doctor symbol” icon from any screen.

    Where can I view the drawer status information?

    To view drawer status information, click on the drawer session status from the Healthcheck dashboard.

    Where can I see the station statuses?

    To view the station status, navigate to the healthcheck dashboard screen and click “Station status”.

    Where can I see all the HealthCheck issues?

    Navigate to the healthcheck dashboard to view all the healthcheck issues.

    How can I view the history of each HealthCheck?

    To view history, click on the history option on each healthcheck screen.

    From where can I run the Radiant counterpoint service if it is stopped?

    The app can start the radiant counterpoint service if you select the fix issues option on the healthcheck schedule screen.

    Can I reschedule the healthcheck from each healthcheck screen?

    Each Healthcheck screen includes a settings icon located next to the “Run Healthcheck Now” button. From there, you can reschedule the healthcheck, toggle the “Fix Issues” option, or enable or disable the Healthcheck feature itself.

    How can I change my calendar date to the current date?

    To change the calendar to the current date, go to the counterpoint and click on Setup > System > Company.

    How can I determine the number of users currently using Counterpoint on the same server?

    You can run the Multiple CP instances running healthcheck to know the real-time status.

    Will the POSA doctor resolve my error?

    For certain healthchecks you can set the fix issues option to “Yes” so that the app can resolve the errors.

    What are the Non-POS healthchecks?

    These healthchecks are related to memory and disk space utilization.

    Where do I view the Non-POS healthchecks?

    You can view the Non-POS healthchecks on the healthcheck dashboard in the Non-POS tab.

    What does the Non-POS dashboard display?

    The non-pos dashboard displays all healthchecks and their last run date and time.

    Can I see the healthcheck status in real-time?

    Yes, to do so run the individual healthcheck manually.

    What happens if the disk space reaches the threshold limit?

    If the disk space reaches the threshold limit, then the user will be notified by email or app notifications depending upon the configuration done by the user.

    What does the graph in the history tab of disk space utilization status mean?

    The graph in the history shows the utilization of disk space in the drive.

    What does the graph in the history tab of memory utilization status mean?

    The graph in history shows the peak usage and average usage of the memory.

    Can I filter the graph?

    Yes, you can filter the graph by 1 day, 1 week or 1 month.

    Can I reschedule the healthchecks?

    Yes, you can reschedule healthchecks anytime from either healthcheck setup screen or from the settings icon on the healthcheck screen.

    Can I change the frequency for the Memory utilization healthcheck?

    Yes, you can change the frequency for the healthcheck either from healthcheck setup screen or from the settings icon on the healthcheck screen.

    Can I change the threshold limit for the healthcheck?

    Yes, you can change the threshold limit of the healthcheck. You can do so either from healthcheck setup screen or from the settings icon on the healthcheck screen.

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